Refund policy

If you live in the EU or UK, you can cancel your order within 14 days of receiving it without giving a reason. To do so, email us at hello@sogetsihealth.com with your order number.

Because our products are food supplements, we can only accept returns of unopened bottles with the seal intact, in their original packaging, for hygiene and safety reasons.

Returns are accepted within 30 days of delivery. Please contact us before sending anything back so we can give you the return address.

If you've tried a product for at least two weeks and it isn't right for you, email us within 30 days of your first order and we'll refund that product, even if the bottle is opened. This guarantee applies once per customer, per product.

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 14 days. Return shipping costs are paid by the customer, unless the item was faulty or sent in error.

If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund at no extra cost.

We can change or cancel an order only before it ships. Contact us as soon as possible and we'll do our best to help.

Questions about returns? Email hello@sogetsihealth.com.